Re: Internet Infrastructure.
Dear Madames/ Sirs.
The attached letter was sent by me to various technology companies in the State of Israel where I live. I will note that from the answers I received, it follows that in the current state of the Internet infrastructure in the State of Israel, it is not possible to provide any Israeli customer with a stable Internet service, without all the problems I encounter again and again (repeated disconnections for no reason, very slow browsing, legitimate websites Completely blocked suddenly and without any justification, etc.).
The question I would like to raise is: Do you think connecting to an ISP located in another country can help? Or because of the infrastructure situation any provider I connect to will not be able to bring about an improvement in the situation?
I am a Hebrew-speaking person, and my knowledge of foreign languages is very limited, and apart from medium to low level English and very low level French I have no further knowledge in this field. Therefore, if a connection to an Internet provider located in another country can indeed help, it is important to me that there be a possibility of customer service or technical support in Hebrew.
Re: Internet connection.
Dear Madames/ Sirs.
I sent the attached letter to the “Hot” company through which I now connect to the Internet.
I will note that the issue I raise is not one-time: these recurring disconnections from the Internet are repeated over and over again — and even after I am in touch with the company’s technical staffs who supposedly solve the problem, it always repeats itself again after a short time.
I will note that until December 2019, I received the Internet provider services from “Bezeq Beinleumi” Israeli company – which I also left for identical reasons.
My question to you is: Are there currently companies in the State of Israel through which it is possible to receive a stable Internet service without recurring disconnections?
Or is it impossible in the current state of infrastructure in the country, and with all my joining any other ISP the situation will be the same or similar? And another question: Is it possible to connect to a fiber-optic service in my area of residence (I live in the Kiryat Menachem neighborhood in southwest Jerusalem)?
I will mention that I currently pay for the subscription in the “Hot” company, through which I connect to the Internet for about New Israeli Shekels 181.84 per month.
Thank you for addressing these questions.
To: Hot Company.
Dear Madames/ Sirs .
I am your customer from the Jerusalem area.
Today, day Monday, 15.11.2021 The connection to the Internet suddenly disconnected – just like that and for no reason.
When I called your call center at about 12:00 noon *6910 the call was disconnected as soon as it reached the technical support representatives – and all this was repeated twice.
I will note that these repeated disconnections are very problematic – as we know today, access to the Internet is not a luxury – and this is for the simple reason that many actions in front of government ministries cannot be carried out in any other way.
So I look forward to explanations — why are these sudden disconnections repeated over and over again? Why is it not possible to fix what needs fixing once and for all?
115 Costa Rica Street,
Entrance A-Apartment 4,
ISRAEL Zip code: 9662592.
my phone numbers: at home-972-2-6427757.
post Scriptum. 1) My ID number: 029547403.
2)My email addresses: email@example.com